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Reviews - Sercotel Hotel Urbis Centre
Cleaning
8.4%
8.4
Location
9.0%
9.0
Services
8.1%
8.1
Staff
8.9%
8.9
Price
8.2%
8.2
217

Opinions

Keith and Sally

Australia, June 5, 2018, 10:14 a.m.

Thanks Alba

Positive Evaluation

Thanks Alba for helping us to contact the owners of the unit we were locked out of and for booking us in to the hotel for the night. We really appreciate the efforts you went to to help us out. We had a good night's sleep at the hotel and were able to get our belongings from the unit next morning. Really wonderful service thank you.

Couple

United kingdom, Aug. 10, 2015, 6:27 p.m.

Positive Evaluation

The staff in the restaurant both at breakfast and in the evening needed some customer care training and supervision. The reason for bread running out was that the shop had run out even though the hotel was 2 minutes away from a supermarket. The Bain Marie at breakfast was turned off meaning that the guests were treated to cold scrambled eggs and sausages. The coffee machine was not topped up meaning black coffee or no coffee. The wrong orders arrived at the table in the evening meaning the main courses arrived completely dried it and almost inedible. I would say that the local cafe produced far better food at a far more reasonable rate.

There is no bar, you buy the drinks from reception.

Couple

United Kingdom, Aug. 10, 2015, 6:24 p.m.

Couple

Netherlands, Aug. 10, 2015, 6:24 p.m.

Positive Evaluation

- The lamps in the room do not create a pleasant atmosphere.
- A wake-up call was forgotten by the reception, which makes this service not so reliable.

Group of friends

United Kingdom, Aug. 10, 2015, 6:20 p.m.

Positive Evaluation

Might be a bit expensive per-night, paid 168 euros for only 3 nights but it was the cheapest we could find

Family

Ireland, Aug. 10, 2015, 6:18 p.m.

Positive Evaluation

nada