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Reviews - Sercotel Hotel Urbis Centre
Cleaning
8.4%
8.4
Location
8.9%
8.9
Services
8.1%
8.1
Staff
8.9%
8.9
Price
8.2%
8.2
204

Opinions

Couple

United kingdom, Aug. 10, 2015, 6:27 p.m.

Positive Evaluation

The staff in the restaurant both at breakfast and in the evening needed some customer care training and supervision. The reason for bread running out was that the shop had run out even though the hotel was 2 minutes away from a supermarket. The Bain Marie at breakfast was turned off meaning that the guests were treated to cold scrambled eggs and sausages. The coffee machine was not topped up meaning black coffee or no coffee. The wrong orders arrived at the table in the evening meaning the main courses arrived completely dried it and almost inedible. I would say that the local cafe produced far better food at a far more reasonable rate.

There is no bar, you buy the drinks from reception.

Couple

United Kingdom, Aug. 10, 2015, 6:24 p.m.

Couple

Netherlands, Aug. 10, 2015, 6:24 p.m.

Positive Evaluation

- The lamps in the room do not create a pleasant atmosphere.
- A wake-up call was forgotten by the reception, which makes this service not so reliable.

Group of friends

United Kingdom, Aug. 10, 2015, 6:20 p.m.

Positive Evaluation

Might be a bit expensive per-night, paid 168 euros for only 3 nights but it was the cheapest we could find

Family

Ireland, Aug. 10, 2015, 6:18 p.m.

Positive Evaluation

nada

Igor

Russia, July 28, 2015, 11:22 p.m.

Igor Ignatov, Russia

Positive Evaluation

Convenient location, clean room, reasonable price, good Wi-Fi.

To improve

Breakfast menu could be expanded,
even small fridge in the room can improve long staying in hotel significantly